Our Guarantee
Our company has invested heavily into state-of-the-art technology and an extensive husbandry team to bring you the very best shopping experience possible. Shop with confidence with our arrive-alive and multiple day guarantee policy. Simply send us a picture of the animal within the time frame, we will issue a refund or replacement at our discretion. Shipping charges are not refunded.
Every marine animal we ship is conditionally guaranteed to arrive safely and remain alive for 10 days in the case of corals, and 3 days in the case of fish, from the date of shipment. We ship only the finest aquatic livestock available. We import our animals from superior collectors around the world, hold them in a state-of-the art facility, hand pick each and every specimen for health and quality, and use the most advanced shipping technology to rush your new pets safely and quickly to your home. All of these factors make us confident enough to offer you a unique guarantee on your fish, coral, or invertebrate purchase.
In the extremely unlikely event that you should receive a marine animal dead in the bag OR any animal dies within our guarantee, we will conditionally replace the animal for free at our sole discretion. This offer does not include packing and shipping costs and does not apply to replacement shipments. You must provide pictures of the deceased animal.
Please read our terms for specific details of our guarantee policy.